1. Refund Policy Overview

a. Thank you for purchasing digital products from Proxima Wellness Hub. This Refund Policy outlines the terms and conditions under which refunds may be issued for digital product purchases made on our website.

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2. Digital Product Refunds

a. All sales of digital products are final. We do not offer refunds or exchanges for digital products after the purchase has been completed.

b. It is the responsibility of the customer to ensure that they have read and understood the product description, features, and any other relevant information before making a purchase.

 

Refund Policy

At Proxima Wellness Hub by Proxima Infinity, our goal is to ensure your satisfaction with our digital learning resources, including ebooks and online courses. Please read our refund policy carefully to understand your rights and responsibilities.

Digital Learning Resources Refund Policy:

1. Ebooks:

• Refund Eligibility:

  • We offer a full refund for ebooks within 5 from the date of purchase if you are dissatisfied with the content or encounter technical issues that prevent you from accessing the material.

• How to Request a Refund:

  • To request a refund for an ebook, please contact our customer support team at office.proxima1@gmail.com within the specified refund period. Provide your order details and a brief explanation of the reason for your refund request.

• Refund Process:

  • Once your request is received, our team will review it and process the refund within 7-9 business days. Refunds will be issued to the original payment method.

2. Online Courses:

• Refund Eligibility:

  • Refund eligibility for online courses varies depending on the nature of the course. Full refunds are typically available within [X days] from the date of purchase or enrollment.

• How to Request a Refund:

  • To request a refund for an online course, contact our customer support team at office.proxima1@gmail.com within the specified refund period. Provide your order details and a brief explanation of the reason for your refund request.

• Refund Process:

  • Refund requests for online courses will be carefully reviewed. If approved, the refund will be processed within 30 business days and will be issued to the original payment method.

General Refund Guidelines:

• Refund Period:

  • Refund requests must be submitted within the specified refund period mentioned above. Requests received after this period may not be eligible for a refund.

• Non-refundable Items:

  • Certain items, such as promotional or discounted products, may be non-refundable. This will be clearly communicated at the time of purchase.

• Contact Information:

  • For all refund-related inquiries, please contact our customer support team at office.proxima1@gmail.com. Include your order details and a detailed explanation of the reason for your refund request.